MONEY-BACK GUARANTEE
Use our resources in your school for 30 days. If, for any reason during that time, you feel they aren’t well worth the price paid, return them in salable condition with a note telling us why. You’ll receive a prompt, complete credit or refund of the purchase price. Please call 800.547.6747 for an authorization number and procedures before returning.
PLACING YOUR ORDER
PURCHASE ORDERS
We accept signed Purchase Orders by fax, e-mail, and mail. We find that e-mail is the most reliable transmission method and encourage you to send your Purchase Order to customerservice@cambiumlearning.com. If you fax or e-mail your order, please do not mail us a copy; otherwise, your order could be duplicated. The Purchase Order must include “Billing” and “Shipping” addresses and a Purchase Order number. Discrepancies in pricing, taxes, or shipping costs may delay order processing—please check your order carefully. Materials are shipped Ground Service unless faster service is specified on your order. We cannot accept Purchase Orders by phone. Requisitions are not an acceptable alternative to signed Purchase Orders. Support Services purchased (days, webinars, and virtual hours) will expire 12 months from received date of Purchase Order. For multiyear purchases, the expiration date will be noted at the time the Purchase Order is received.
WEB SITE ORDERS
Customers may place orders via www.voyagersopris.com/shop 24 hours a day. Please note that if you place an online order using a Purchase Order, you will still need to provide a copy of the Purchase Order and a Certificate of Tax Exemption (if applicable).
CREDIT CARD ORDERS
We accept VISA, MasterCard, American Express, and Discover (prepaid) orders by fax or mail (with an Order Form), by phone, or online (see “Web Site Orders” for details). When calling, please have your credit card and product codes ready.
TAX-EXEMPT STATUS
If you are a tax-exempt organization and we do not already have a current Certificate of Tax Exemption on file, please provide a copy with your order. Otherwise, order processing may be delayed, or taxes may be applied.
SHIPPING
If there is a specific date by which you need your materials, please let us know at the time you place your order. Orders are shipped via Ground Service in the absence of a specified date requiring faster delivery. Requests for rush orders must be received by noon CST.
PRICES
All prices are subject to change without notice. Call 800.547.6747 to verify prices and/or request an updated catalog. International orders may require prepayment via credit card, wire transfer, or check. To ensure timely order processing, customers should call Customer Service for a quote that includes shipping before sending payment.
RETURN POLICY
If, for any reason, you wish to return the products you purchased, you must return them within 30 days of receipt for a full credit or refund. Product returned must be in salable condition. To ensure proper credit or refund, please call Customer Service at 800.547.6747 for an authorization number and procedures before returning an item. Products returned after 30 days will be subject to a 15% restocking fee. Products cannot be returned after 90 days from the date of shipment. Kits, Classroom Sets, etc., must be returned in their entirety. We cannot switch components or issue partial credits. If you find an error on your packing slip, or if your order was filled incorrectly, please notify Customer Service within 10 business days of receipt.
RETURN PROCESS
To coordinate the return of purchased material, please contact Customer Service. All returned materials must be in salable condition. Please package returns carefully so they are not damaged in transit, and limit the weight of your boxes to 50 pounds. If we receive damaged goods and you would like them returned to you, you must pay the return shipping costs.