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Last Updated: April 5, 2016
1. The Information We Collect and How We Use It
We use the term “Non Personal Information” to describe information that cannot be used to directly or indirectly contact or identify you and that is not linked to information that can be used to directly or indirectly contact or identify you. Non Personal Information includes passively collected information about your activities on our Velocity Services, such as usage data, to the extent that information is not linked to your Personal Information.
a. Account Creation by Teacher Users
Teachers, parents, or other adults over 18 must create accounts in order to purchase a subscription to any Velocity Service or to secure free trial access to any Velocity Service. During our online purchase process, we collect and store your first and last name, street address, email address, phone number, the password you create, title/role, and information about whether you are affiliated with a school. If you volunteer your phone number, organizational affiliation, district/school/company affiliation, and grade level interest, we also collect and store that information. If you choose to pay with a credit card, we collect your credit card number, card type, expiration date, and security code. We transmit this payment information for processing, and we do not store this information. If you choose to pay via purchase order, we collect and retain the payment information that you mail to us. If you choose to create an account for free trial access to any Velocity Service, we collect and store your first and last name, email address, title/role, district, state, school, and number of students. We also collect information about whether you opt in to receive our eNews, updates, and offers.
We will not use the Personal Information collected during the account creation process for any purposes other than securing verifiable parental consent; fulfilling requested transactions; sending you order confirmations and other notifications you request or that are required by law; providing you with access to the Velocity Services, including ensuring proper licensing and providing necessary copyright permissions; and providing the customer service, technical support, and sales support you request.
b. Teacher Login Credentials
Our Velocity Services offer tools for online learning, including an online teacher portal and an online student portal. If you are an adult with teacher access to any Velocity Service, we collect your username and password each time you login to the teacher portal. Any time you request that we reset your password, and submit your email address as part of that process, we collect your email address.
We will not use this Personal Information for any purposes other than verifying your identity and authenticating your login; facilitating your access to content; and monitoring subscription compliance. If you personally purchase access to any Velocity Service, we may use your user credentials to provide the customer service, technical support, and sales support you request. If a district, school, or other individual purchases access to any Velocity Service on your behalf, we display your login credentials on your designated Velocity coordinator’s online “Accounts Site” to facilitate access to content.
c. Student Login Credentials Created by School Districts or Teacher Users
School district, teacher, or adults purchasers with teacher access to our Velocity Services must create a class list and provide students with user credentials before students can obtain access to the Velocity Services. We collect and store the student login credentials that you create or that we create on your behalf. We will not use this Personal Information for any purpose other than providing you and your students with access to the Velocity Services.
d. Account Activity by Teacher Users
If you are an adult with teacher access to our Velocity Services, the first time you login to the Velocity teacher portal you must enter your first and last name, class name, grade level, and school name, and we collect that information. We will not use any Personal Information we gather about you as you use the Velocity Services for any purposes other than verifying your identity and authenticating your login; facilitating your access to paid content; and monitoring subscription compliance.
Once you create a class list in the teacher portal, you can access progress reports that become available as your students complete assignments in our Velocity Services. These progress reports give information about the student’s strand, the number of problem types completed, the time spend learning in the problem time, the quality of correctness, the Lexile range, and text complexity. If you have teacher access, you can review student activity on the Velocity Services.
You control what information you provide to and about your students as you interact with the Velocity Services. We require that you provide the following information about each student in creating a class list in order ensure that the Velocity Services are appropriately targeted: grade, date of birth, ELL status, and Special Education Status (Yes or No). You may choose to enter the following information about each student: gender, ethnicity, free/reduced lunch status, Special Education disability, and dyslexic (Yes or No), Title I status, and language spoke at home. The student information you provide as you use the Velocity Services should be limited to information that is relevant to the legitimate educational purpose of improving student performance. We will not ask you to enter, and you are specifically instructed not to enter, information about students that is not relevant to this legitimate educational purpose. You are also responsible for keeping the student information that you enter accurate, complete, and up to date. If you recognize that student information is inaccurate, incomplete, or outdated, you are responsible for correcting it. For assistance, or if you experience difficulties making corrections to student information, please contact us. We will use the information about students entered by teacher users to provide services to your school educational institution. We will not keep such student information after you or the school educational institution instructs us to delete it. You may not disclose or otherwise use the student data entered on this site for any unauthorized purposes.
When you are logged in to the teacher portal, we automatically collect Non Personal Information about your use of the Velocity Service to support our internal operations, including information about how various features of the Velocity Service are used, what you download, and the number, frequency, and length of each session. We do not combine this Non Personal Information with or link it to any of the Personal Information mentioned above.
e. Correspondence with Us
In order to correspond with us, you must be over 18. If you are over 18, we collect and retain Personal and Non Personal Information from you when you send us a message,when you send us an email, or when you sign up to receive a newsletter. We use such information solely to provide the Velocity Services or support you request.
f. Automated Information
We automatically receive and record certain technical information from your browser as you use our Velocity Services, including your IP address, using technologies such as cookies. We collect and use this information solely for internal support purposes. When we collect this information, we combine it with other Non Personal information submitted by the user’s browser, such as requests for files from the web server. We compile this information to create access logs, which we analyze to determine trends, such as which pages are used the most, which browsers are most frequently used by visitors to access the site, and which areas of the world site users are accessing our products from most frequently. We do not link the technical information we automatically collect to any Personal Information we collect, and our access logs do not contain any information that can be uniquely associated with any particular IP address or Personal Information about any individual user.
2. How We Share the Information We Collect
We will not share any information collected through our Velocity Services with third parties, except as described below. We do not share Personal Information with third parties for marketing purposes.
a. Personal Information
i. Service Providers
We may share Personal Information with third-party service providers only if necessary for them to perform services on our behalf, including without limitation service providers who provide email services, process credit card payments, and provide services in support of our internal operations.
ii. Corporate Affiliates and Corporate Business Transactions
iii. Legal Compliance and Security
We reserve the right to disclose Personal Information when required to do so by applicable law—for example, in response to a court order, subpoena, legal process, or other claim or inquiry. We also may disclose Personal Information in response to a law enforcement agency’s request or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the rights, property, or safety of any person, or violations of our Terms of Service, to verify or enforce compliance with the policies governing our Velocity Services and applicable laws, or as otherwise required or permitted by law or legal requirements.
We may share your Personal Information with a third party if you consent to the sharing.
v. Authorized Educational Institutions and Third Parties They Authorize
We may disclose the information we collect about a student to authorized employees or representatives of the student’s educational institution. When, at the request of the educational institution, we acquire assessment or other information, including students’ Personal Information, from a third-party source, we will treat such information with the same confidentiality and security safeguards as though it were provided directly by the educational institution. Additional agreements may be required by the third party to authorize transmission of such information to us.
An educational institution may from time to time request that we provide the information we collect about students to third parties of its choosing. We will do so only with written authorization from the educational institution that acknowledges that we are providing that information as the institution’s agent, and that once the information is received by the third party, we no longer have any control over the use or disposition of the information. If a written request to disclose the Personal Information of students to a third party is provided to us, the educational institution releases us from all responsibility over the use or disposition of such information.
Upon written request by an educational institution, we will destroy any information collected from students for educational institutions that no longer participate in our Velocity Services. We will also provide written verification that the data has been destroyed as requested. If an educational institution has not used any Velocity Service for a period of ten years, upon request we will provide written notice that the student information pertaining to the educational institution will be destroyed unless the institution requests the records be kept.
b. Non-Personal Information
3. Districts and School Systems
Under the terms of our contracts with schools, we agree to act as a “School Official” as defined by the Family Educational Rights and Privacy Act (“FERPA”), meaning that we:
* Perform an institutional service or function for which the school or district would otherwise use its own employees;
* Have been determined to meet the criteria set forth in the school’s or district’s annual notification of FERPA rights for being a School Official with a legitimate educational interest in the education records;
* Are under the direct control of the school or district with regard to the use and maintenance of education records; and
* Use education records only for authorized purposes and will not disclose information obtained from education records to other parties (unless we have specific authorization from the school or district to do so and it is otherwise permitted by FERPA).
We provide you the ability to exercise certain controls and choices regarding our collection, use, and disclosure of your information. If you opt in to receive our eNews, updates, and offers, you consent to receive certain email communications from us, which may include newsletters, administrative notices, and special offers. You have a choice at any time to stop us from sending you emails for marketing purposes by contacting us.
Please note that, despite any indicated email marketing preferences, we may still send you administrative emails regarding the operation of our Velocity Services.
There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the Personal Information that we hold about you. In addition, your Personal Information may have been destroyed, erased, or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to your Personal Information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
If you no longer wish to have your information collected by an application installed on a mobile device, you may uninstall the application by using the standard uninstall processes available on the mobile device or via the mobile application marketplace or network.
If you no longer wish to use our Velocity Services, you may close your account by contacting us. Adults with teacher access may remove a student account by deleting the student from their class list in the teacher portal.
We are based in the United States, and the information we collect is governed by and operated in accordance with United States law. If you are using the Velocity Services outside the United States, you consent to having your information and data transferred to the United States. While users from countries other than the United States may access certain of our Velocity Services, we make no representation that the Velocity Services are operated in accordance with the laws or regulations of, or governed by, other nations. If you are from any jurisdiction with laws or regulations governing the use of the Internet, including the collection, use, and disclosure of Personal Information, that are different from those of the United States, you may only use the Velocity Services in a manner lawful in your jurisdiction.
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your information, maintain data security, and correctly use the information we collect. These measures include, but are not limited to, the use of encryption, physical access controls, information access controls, and anti-virus and anti-malware software.
Additionally, your account is protected by the password you use to access your online account, and we urge you to take steps to keep your username and password safe. School district and teacher users are responsible for maintaining the confidentiality of their usernames and passwords, including student usernames and passwords. If you feel your password or a password of a student user has been compromised, you should change it immediately. When you are finished using our Velocity Services, you should log out of your account and exit your browser. School district and teacher users are also responsible for notifying us immediately of any known or suspected unauthorized use(s) of account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of login credentials. Any fraudulent, abusive, or otherwise illegal activity on your account may be reported to appropriate law enforcement agencies by us.
Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We cannot guarantee or warrant the security of any information you disclose or transmit to us on or through the Velocity Services and cannot be responsible for the theft, destruction, loss, or inadvertent disclosure of your information.
* Address: 17855 Dallas Parkway Suite 400 Dallas, TX 75287
* Email: firstname.lastname@example.org,
* Phone: 800.547.6747
* * *
1. The Personal Information We Collect from Children, How We Use It, and How and When We Seek Parental Consent
We market and sell our products to school districts, teachers, and adults who purchase or otherwise subscribe to our Velocity Services, which can then be used by children only at the direction and under the supervision of these adults. The Velocity Services offer online learning tools that children may access and that may collect Personal Information from children, as defined by COPPA. We identify below potential instances of such collection and describe how and when we will provide parental notice and seek prior verifiable parental consent.
We do not knowingly collect, use, disclose, or store any Personal Information from children unless we have obtained prior verifiable parental consent or the consent of teachers, schools, or school districts acting in lieu of parents as allowable under COPPA. In any instance where we collect Personal Information from a child, we will not collect more Personal information than is reasonably necessary for the child to participate in the Velocity Service, and we will retain that information only as long as reasonably necessary to fulfill the request or allow the child to participate in the Velocity Service, ensure the security of our users and Services, or as required by law. In the event that we discover that we have inadvertently collected information from a child in a manner inconsistent with COPPA’s requirements, we will delete that information and attempt to notify the child’s parent. If you believe that we might have collected Personal Information from your child without consent, please contact us.
a. Account Creation and Student Login Credentials
A school district, teacher, or other adult purchaser of any Velocity Service may open an account for a child by creating—or having Voyager create—the child’s student login credentials, which include a username and a mandatory password. We collect student user credentials each time a child logs in to the student portal to access the Velocity Services. In addition, the student’s user credentials are collected and displayed on the online class list in the teacher portal. We will not use this information for any purposes other than authenticating the student’s login and facilitating student access to the Velocity Services. Our staff is not authorized to disclose student login information; information regarding student login credentials is strictly controlled by the school district, teacher, or other adult purchaser.
b. Correspondence with Us
Nevertheless, if a child corresponds with us, we may collect from the child a limited amount of Personal Information to directly respond to the child’s request for assistance on a one-time basis, and we will delete the child’s Personal Information after responding.
c. Automated Information
We automatically receive and record certain technical information from your browser as you use our Velocity Services, including your IP address, using technologies such as cookies. We collect and use this information solely for acceptable internal support purposes, such as for analytics, personalization, and maintenance of our Velocity Services. When we collect this information, we combine it with other Non-Personal Information submitted by the user’s browser, such as requests for files from the web server. We compile this information to create access logs, which we analyze to determine trends, such as which pages are used the most, which browsers are most frequently used by visitors to access the site, and which areas of the world site users are accessing our products from most frequently. We do not link the technical information we automatically collect to any Personal Information we collect, and our access logs do not contain any information which can be uniquely associated with any particular IP address or Personal Information about any individual user.
d. Student Account Activity
Certain activities in our Velocity Services allow children to create or manipulate content and save it on our Velocity Services. Examples of created content that constitute or may include Personal Information include the following:
* Audio recordings: Children may record themselves reading texts and play the audio recordings back.
* Open Text: Children may submit written responses to various prompts, which account holders may access.
* Persistent Identifiers: We automatically receive and record certain technical information from children’s browsers as they use our products, including their IP address, using technologies such as cookies. We collect and use this information only within our company in order to operate and improve our products.
We do not use student voice recordings or the information provided by children in open-text fields for our own purposes; we only transmit the voice recordings and the content provided in open-text fields to the child’s teacher, where it can be reviewed or downloaded for purposes of enhancing the learning and teaching experience. Students may not share student voice recordings or the information provided in open-text fields with anyone else, and they cannot privately communicate with anyone using any Velocity Service.
Additional educational information is collected as the child progresses through the Velocity Service, such as the number of problem types completed, the time spend learning in the problem time, and the quality of correctness. This information allows the Velocity Service to adapt to the child and inform the teacher on the child’s progress.
e. Verifiable Parental Consent
In the event we wish to collect the Personal Information outlined above from a child, we provide parental notice and seek verifiable parental consent either via the email address provided during account creation or by speaking directly with the parent or school after providing direct notice regarding the information we collect. In our initial notification email, we describe what Personal Information we collect from children, how we collect it, how we use it, how we disclose it, how the parent can consent to collection of such information, and your parental rights over such information. This email contains an activation link you must click in order to use our products. We send another email message to confirm we have obtained consent after a reasonable time delay. In this confirmatory message, we indicate how the parent can revoke consent to our collection of Personal Information. We may choose to use other acceptable methods of processing obtaining verifiable parental consent, as the law permits or circumstances require.
Where a school or school district contracts with us to offer the Velocity Services solely for the benefit of their students and for the school system and for no other commercial purpose, the school or school district may consent to the collection of children’s Personal Information on parents’ behalf. We strongly encourage schools and school districts using our Velocity Services to notify parents that our Velocity Services are being used in their schools.
We provide school and school district purchasers using our Velocity Services with the notices required under COPPA, including a description of the Personal Information we collect from children, how we collect it, how we use it, how we disclose it, how the school or school district can consent to collection of such information, and all other rights over such information via email. This email contains an activation link the authorized school or school district purchaser must click in order to use our products. We send another email message to confirm we have obtained consent after a reasonable time delay. In this confirmatory message, we indicate how the school or school district purchaser can revoke consent to our collection of Personal Information. We may choose to use other acceptable methods of processing obtaining verifiable parental consent, as the law permits or circumstances require.
2. How We Share Personal Information Collected From Children
We do not share any child’s Personal Information collected through our Velocity Services with third parties, except as described in Section 2 above. As noted in that section, we do not provide any Personal Information to independent third parties for marketing purposes—we use Personal Information for internal purposes only.
3. Parental and School Access and Control Over Personal Information Collected from Children
At any time, parents or schools operating as the agent of parents can request to review any Personal Information collected about a child, have such information deleted, and/or request that there be no further collection or use of a child’s Personal Information. Adults with teacher access may remove children by deleting them from their class list. Adults with parent access may remove their child by requesting that the teacher, school, or school district remove the child from the class list. We take reasonable steps to confirm that anyone requesting Personal Information about a child is the child’s parent or the authorized school or school district purchaser. Please keep in mind that a request to delete Personal Information about a child or a request that there be no further collection or use of a child’s Personal Information may lead to the termination of an account, membership, or other Service. Upon written request by a school, we will delete any Personal Information collected from students, and we will provide written verification that the information has been destroyed as requested. Please note that we permanently delete student information 5 years after the account purchaser’s account has expired or has been cancelled. This allows us to provide reporting services to districts after the active product license has ended.
If you no longer wish to have Personal Information of a child collected by a Voyager Services application installed on a mobile device, you may uninstall the application by using the standard uninstall processes available on the mobile device or via the mobile application marketplace or network.
4. How We Protect Children’s Personal Information
* Address: 17855 Dallas Parkway Suite 400 Dallas, TX 75287
* Email: email@example.com,
* Phone: 800.547.6747